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Frequently Asked Questions

  • When will my order ship?
    The processing time to prepare your order for shipment is 1-5 business days.
  • How long will it take to receive my order?
    It depends on where you are. Domestic orders processed will take 4-7 business days to arrive. For detailed shipping information see the Shipping & Handling Page.
  • How can I track my order?
    Once your order has been sent you will receive an email with an online tracking number. If you have any trouble locating your tracking number, feel free to contact us at info@thecreativerani.com
  • Do you ship internationally?
    Currently we do not ship internationally.
  • Do you accept exchanges or returns?
    We aim to make sure our customers love our products, but if you do need to return/exchange an order, we’re happy to help. Exchanges and returns are possible up to 14 days after the date of receipt of the product. Email us directly and we’ll take you through the process.
  • How can I return or exchange a product?
    Please have your order number ready and contact us at info@thecreativerani.com. Products must be returned in their packaging and in original unworn condition. See our detail policy at the Returns & Exchanges Page.
  • Can I get my product personalized?
    Currently we do not offer any customization.
  • Have other questions?
    Feel free to email us at info@thecreativerani.com
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